Help & Support

Contact Technical Support

The Technical Support team are here for your technical needs, please fill out the form below with as much information as you can and one of the team will get back to you soon!

Contact support Form	Information around support
Subject: Description: Priority: Email: Name: Product: Search Ref:	Please fill in the form to the left with as much information as possible. This will allow our support team to triage your case and get back to you with further information quickly.Here are some explanations as to the 4 priority levels:Priority 1: Production service availability, performance is degraded or the application is unavailable. Priority 2: The application is up and running, but a subsystem such as search is not working as expected or you’re receiving errors when using certain functions. Priority 3:Minor cosmetic defects or configuration of the application. Priority 4:Access requests, documentation, training requests & account related questions. Please note that if you need to send Technical Support any attachments, you can do this by replying to the acknowledgement email that you will receive after clicking submit.

Contact support Form

Information around support

Please fill in the form to the left with as much information as possible.
This will allow our support team to triage your case and get back to you with further information quickly.Here are some explanations as to the 4 priority levels:Priority 1:
Production service availability, performance is degraded or the application is unavailable.

Priority 2:
The application is up and running, but a subsystem such as search is not working as expected or you’re receiving errors when using certain functions.

Priority 3:Minor cosmetic defects or configuration of the application.

Priority 4:Access requests, documentation, training requests & account related questions.

Please note that if you need to send Technical Support any attachments, you can do this by replying to the acknowledgement email that you will receive after clicking submit.

Please use the form above to contact support, however, you can still reach out to us through email:
Priority 1: [email protected]
Priority 2-4: [email protected]